SBS values the symbiotic relationship that we have with our customers. We believe our focus on customer feedback is the foundation of our company’s success. It also plays a role in the success of the hundreds of organizations that use our software.
Direct Implementation
SBS employees perform all of our software implementation and support services. Senior product managers lead our implementation teams. The team includes support specialists who provide training and support as you move through the implementation process.
Live Support
The same support specialists who led you through the implementation process work with you after your system goes live. When you contact them for support, they are familiar with your system and your workflows. That understanding helps them troubleshoot issues efficiently and effectively. Plus, they provide support in the way that works best for you – whether by phone, email, or webinar.
This article is one in a series of articles about the ways that SBS is different from other cloud accounting software vendors. Another way we are different is that we include Extras that Don't Cost Extra.
