Our Support Team Walks You Through Everything That’s New In Your Software Update
Each time we install software upgrades on a customer's system we go through a process to explain the enhancements and how they make daily work easier. The feedback we get from customers is that they really appreciate being guided through everything that's new. Here is what happens before, during, and after a system update:
Cloud and On-Premises Updates
Software updates are done remotely whether the customer's system is cloud-based or on-premises. The updates are performed at non-peak times so they don't adversely impact accounting activities such as check runs or the month-end close.
Beyond Release Notes
Once the software update is installed and testing is complete, we're ready to roll out the updates to users. Many software developers simply send out release notes and let users discover the new bells and whistles for themselves. But we take it a few steps further. We walk users through our software enhancements and explain how they can be integrated into their daily workflows. We've learned that by making users aware of new features, then demonstrating those features in their own system, it's easier for them grasp the new functionality.
Personalized Support
Here is what's involved in our software update webinars:
- Using the release notes as a guide, our support team reviews what's new in each module.
- Enhancements that our team believes will be most important to the user group are highlighted.
- The support team demonstrates the new functionality and discusses how it can be used in daily practice.
- Discussion may reveal areas where more training is needed. If it is, follow-up sessions are scheduled.
That's a quick look at the process we use for rolling out our software updates. Why do we pay such close attention to how we let our customers know about new functionality? Because when customers are fluent in the latest version of our software they're infinitely more productive!
