Customer Relationships Propel Our Software Development
We cultivate close relationships with our customers because it's mutually beneficial. Customers get robust accounting software that helps them operate efficiently; we receive valuable input that drives development of our financials system. That symbiotic relationship is nurtured by our support team.
Live Person Support
The support process can take place by phone, email, or online. When our users call, a real person answers the phone and connects them with the right specialist. We understand that sometimes it's easier to talk through an issue. That's why we offer live phone support from our headquarters in Minneapolis. While our support specialists deliver most of their assistance via email, our goal is to give personalized help. When the situation calls for it, we're happy to jump online for a webinar.
Responsive Support Team
Our support staff is knowledgeable and works with you until your issue is resolved. When you contact us, you get a support person who knows the application. Better yet, our software insiders know the way your company does business. That means they can address your needs quickly and on the first call.
Customer Feedback
Over the years, our commitment to providing personalized attention from experienced support personnel has created a loyal user group. It has also driven the development of our software. For example, our Budgeting application was built from the ground up with customer input. It went live for all customers last year and the feedback has been overwhelmingly positive. It also draws new customers to us. One Controller who recently switched to SBS Financials said, "No other financials software has the functionality that SBS budgeting offers. Our company will will save hours every month because budgeting and forecasting are now integrated into our general ledger."
Testimonials
If you're curious about what others have to say you can read our customer testimonials. If you use our software you can share your experience by providing a software review.
