Customers Like Being Able To Choose The Support Option That Best Fits Their Needs
When it comes to our software support and training, customers like that we offer several options.
Sometimes it's enough to talk through an issue over the phone. Other times, we use web-based tools to troubleshoot live right in the customer's system.
But every once in awhile, the situation calls for on-site training. We're happy to do it.
Recently, Product Manager Amy and Software Support Specialist Kevin spent a week at a customer's location doing group and individual training.
On-Site Training Improves Productivity
This was a long-time customer, but several new employees had joined their accounting staff recently. They had gotten up to speed with their initial web-based training and daily use of our software.
Now they were ready for a deep dive. Amy and Kevin led several group sessions, then worked one-on-one training individuals on role-specific tasks.
"After working with their team for several days, we had a good understanding of their company's unique needs and how they were using SBS financials to address them. As a result, we made recommendations that will help streamline their workflows and use our system more efficiently," Kevin said.
